Privacy Policy

At IT Hub Local, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (https://it-local.co.uk/) or use our services, including computer and mobile device repair, product enquiries, and accessory orders for in-store collection.

Who We Are

IT Hub Local is a trusted technology hub located in Palmers Green, North London. We provide device repair services and sell new and refurbished computers, laptops, mobile phones, and accessories.

Our contact details are:
Physical Address: 2 Clockhouse Parade, Green Lanes, London N13 6BG, United Kingdom
Phone: +44 208 888 6363
Email: info@it-local.co.uk

Information We Collect

We collect personal information to provide our services efficiently and securely. This may include:

Name, email address, phone number
Billing and shipping addresses entered for in-store orders
Order details and product enquiries
Device repair information and service history
IP address and device/browser information from website visits
Messages and enquiries submitted through contact forms
Cookies and website usage data

How We Collect Your Data

Through website forms for enquiries or in-store orders
During service appointments and device repairs
Via newsletter sign-ups or marketing communications
Automatically through cookies and analytics

How We Use Your Information

We use your personal data to:

Process in-store orders and service requests
Communicate with you about your enquiries, repairs, or account
Improve our website, products, and services
Provide customer support and respond to inquiries
Send marketing communications if you have opted in
Ensure compliance with legal and regulatory obligations

Third-Party Services

We use trusted third-party providers to support our website and analytics, including:

Google Analytics and Google Search Console for website performance and insights
Email marketing platforms for newsletters (if subscribed)
Hosting and security providers to protect website data

These third parties process your data on our behalf and are required to maintain confidentiality and security standards.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, track usage, and improve services.

Functional cookies for essential website operations
Analytics cookies to monitor website performance
Marketing cookies only if you have consented to personalised communications

You can manage or disable cookies through your browser settings, but some features of our site may not function properly if cookies are blocked.

Your Rights

Under UK and EU data protection laws, you have the following rights regarding your personal data:

Request access to the information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent for marketing communications at any time
Object to or restrict the processing of your data
Request a copy of your data in a portable format

To exercise these rights, please contact us at info@it-local.co.uk. We will respond in accordance with applicable laws.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Since we do not process payments online, no payment information is stored on our website.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our website and services are not intended for children under 13 years old. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

International Transfers

Your data is stored and processed primarily within the United Kingdom. If any data is transferred internationally (for example, by using third-party services), appropriate safeguards are in place to ensure compliance with UK and EU data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. The latest version will always be available on our website, and any significant changes will be communicated where appropriate.

Contact Us

For questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:
Email: info@it-local.co.uk
Phone: +44 208 888 6363
Address: 2 Clockhouse Parade, Green Lanes, London N13 6BG, United Kingdom